Google and Verizon provide an ‘Open Internet’ proposal!

Nick
0
31st August

Open SignEarlier this month Google and Verizon posted their collaborative proposal for an open Internet. The two major players have put their differences aside to collaborate again for the greater good. The proposal comes in response to a recent court ruling asserting that the FCC lacks the authority to impose net neutrality, something that Google and Verizon had been pushing along with several other corporate bodies.

In a nutshell, the new proposal is somewhat more of a compromise trying to achieve some desirable outcome for all parties involved. Firstly, both firms still believe that web users are entitled to choose what content, applications, or devices they consume on the Internet. Secondly, both firms want enforceable probation against discriminatory practices such as prioritisation (including paid prioritisation) and the blocking of Internet traffic. Thirdly, both Google and Verizon agreed that fewer restrictions within the wireless Internet space would be necessary with concerns that any ‘red tape’ could hinder this competitive environment, for the time being at least.

Keen to shift some of the authority back to the FCC, the proposal also states that, if passed into law, ISPs would be held accountable for breaking any of the ‘open Internet’ stipulations to the tune of up to $2 million. This means that the FCC would play a more regulatory role with the ability to fine “bad actors”, as the proposal puts it, for playing up. It’s also not a surprise to see that both Google and Verizon expressed their avid support for the National Broadband Plan to replace the existing assortment of network infrastructure. The questions is – with the latest election leaving everyone up in the air just how sweet a deal will the National Broadband Plan be for our industry?

Lights, camera, action! – Why online video marketing works.

Nick
0
20th July

popcorn-boxAs we all know the Internet has grown tremendously over the last 20 years. In its humble beginnings it was no more than a network where people could exchange simple data formats and businesses could offer basic brochure-like websites. Today, a much faster and reliable Internet is more like an information superhighway where people have access to comprehensive websites and web applications that are now available across multiple platforms like mobile devices. This superhighway has many off ramps into areas like commerce, social media and applications where people can now exchange ideas, thoughts and words in various forms and in all kinds of formats, including the most popular format of all – video.

Do you have any videos online for your business yet?

In the past few years the number of online videos has exploded with websites likeYouTube and Vimeo becoming extremely popular. In fact, according to Nielsen Online research, 4.2 million users per month in Australia are watching videos online. With statistics like these it’s not hard to believe then that viewing videos online now accounts for the largest amount of browsing activity. So what makes this format so popular? Video can offer users a better quality experience by delivering information in a format that is easily and comfortably consumed and is perfect for the impatient user, which deep down most of us are. Internet users want to research and absorb information quickly and in ways where they can interact with content, which cannot usually be achieved with more traditional formats like text and plain images.Do you have any videos online for your business yet?

To gain a competitive advantage and better communicate the strengths of a product or service, businesses are now integrating branded video content into websites and applications for mobile devices such as the Apple iPhone and iPad. Conduct now has a newly-formed partnership with a full-service film and video production company, we can now offer the following video production services to new and existing clients:

  • Concept-to-script creative for promotional and viral video content
  • Pre-production -- location scouting, casting, production design and management
  • Production -- all digital and analogue formats, from DSLR video to 35mm film
  • Post production -- offline and online editing; 2D & 3D animation and compositing; music and sound; and device-specific video optimisation for online delivery

Video examples

Here is a selection of online video content produced by our strategic partner Holscope.

Apple iAd is on our Doorsteps

Nick
0
23rd June

Apple iAd iconBundled together with their latest release of the iPhone 4, Apple has also unveiled the iAd platform. Set for release on July 1st, Apple’s plans for in-app ads are stirring the pot. In practical terms, this means interactive and video content ads are going to be served up without people leaving apps and therefore being able to return to their app at any time by closing out the ad. According to Jobs, the type of ads you’re going to see will be different, ideally hitting the intersection of emotion and interactivity. Since the average person spends 30 minutes inside apps per day, Jobs figures, one ad every three minutes would lead to 1 billion ad impressions per day over Apple’s 100 million devices.

This release comes as no shock to the system as early signs of such a platform being developed from Apple were evident. In fact, Apple’s been considering mobile advertising as early as January with its acquisition of worldwide mobile ad agency Quattro. Apple also started clearing the path for itself by warning off developers from apps that use location-based information primarily to enable mobile advertisers to deliver targeted ads based on a user’s location. Apple’s recent presence in the mobile display advertising space has led to an increased estimate for the market. It is now expected mobile ads – both in applications and on the mobile Web – will top $1 billion in 2012. Of course Apple are set to be leading the pack in this space. Like they have done so many times before, Apple has trailblazed a path for many to follow them. The question — how will you and your business make use of this exciting new platform?

For more reading check out the offical Apple iAd Debut press release.
Bundled together with their latest release of the iPhone 4, Apple has also unveiled the iAd platform. Set for release on July 1st, Apple’s plans for in-app ads are stirring the pot. In practical terms, this means interactive and video content ads are going to be served up without people leaving apps and therefore being able to return to their app at any time by closing out the ad. According to Jobs, the type of ads you’re going to see will be different, ideally hitting the intersection of emotion and interactivity.

Since the average person spends 30 minutes inside apps per day, Jobs figures, one ad every three minutes would lead to 1 billion ad impressions per day over Apple’s 100 million devices. This release comes as no shock to the system as early signs of such a platform being developed from Apple were evident. In fact, Apple’s been eying mobile advertising ever since as early as January with its acquisition of worldwide mobile ad agency Quattro. Apple also started clearing the path for itself by warning off developers from apps that use location-based information primarily to enable mobile advertisers to deliver targeted ads based on a user’s location.

Apple’s recent presence in the mobile display advertising space has led to an increased estimate for the market. It is now expected mobile ads – both in applications and on the mobile Web- will top $1 billion in 2012. Of course, Apple will be a dominate player in this space but, like they have done so many times before, Apple will lead the many that will follow.

Search Engine Optimisation: Tips, Tricks and the Basics

Nick
0
9th June

Are you taking your fair slice?

As more businesses continue to adopt an online presence, or become completely/partially reliant on the Internet, the need to understand and implement at least the basics of search engine optimisation (SEO) is fundamental to competing in this environment. For those who are unaware of this term, search engine optimisation, or SEO as it is commonly shortened to, is the process of applying different techniques for improving a websites ranking in the  results of search engines such as Google, Yahoo, Bing and hundreds of others. In other words, the ultimate goal is to be the highest listed website on as many search engines result pages as possible, depending on certain popular keywords and phrases that are relevant to a site. The theory is that those search results achieved through ‘organic’ or un-paid methods, as opposed to paid inclusion, vastly improve the volume and quality of traffic to a website. Recent research suggests that these types of results are trusted by users far more than paid results and are clicked on up to 80% more often. With such figures in mind, it is not hard to understand why these top rankings are so fiercely contended for. The good news is that, in many ways, SEO offers a level playing field for small and large businesses alike to compete within. Of course access to high-level consulting, having previous experience or employing SEO specialists would no doubt serve worthwhile, but this approach is not always possible or necessary for many businesses. There are, however, common basic strategies and tactics that may help improve your stance in the area of SEO for your business or website. The intention of this article is to cover the very basic steps for improving SEO that should, and can, be utilised without the need for professional SEO consultancy. Here are a few tips that businesses can employ to improve their SEO and user experience.

Gain an understanding

Perhaps the most important step to tackling SEO is to have an understanding of the overall process. Patience is a virtue. SEO efforts will never deliver overnight results. Instead, realistically expect months to pass before you see any significant impact on your rankings. Search algorithms change regularly and search engines value consistency when indexing a page, meaning SEO requires a committed and long-term outlook especially if you are smaller or new online. Google is considered the king of the search engines, with Bing and Yahoo being the other two major players. This being said, if you are indexing well in Google then you are most likely doing well on the other search engines too. This makes Google a great place to start focusing your efforts and initial steps into understanding the basics. It’s not about memorising algorithms but you should at least have an understanding about the difference between ‘black hat’ and ‘white hat’ techniques and look into the extensive resources that these major search engines offer. You don’t have to become an expert yourself but doing some regular reading and becoming familiar with some of the large search engine guidelines and rules will no doubt be beneficial. Some great places that you may find helpful to get started are:

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Something to be said about good old customer service

Simon
0
1st June

In today’s digital business scape where face-to-face interactions are often replaced with emails, SMS and push notifications, business are loosing their manners and good old fashioned customer service practices.

I was totally caught off guard the other day when I received a phone call from a representative from Zen Desk. Zen Desk are a online software provider which we subscribe to and in exchange we get access to their application. The phone call wasn’t sales oriented or marketing focused but simply to find out how everything was going and to introduce himself in case I had any questions. This may seem trivial to some but for me I was very impressed and I now have a personal connection with this globally based company. I feel that I have more trust and loyalty to them as they are willing to serve me as a person and not one of their many users / subscribers.

“They are willing to serve me as a person not a user”

Intrigued by their approach I started to look into their email policy and strategy. From the day I signed up I have been receiving what appear to be very personal emails which seem very specific to my situation and usage.

It seems that no matter how many subscribers they have they value personal customer service as an integral part of their business. Ultimately from these very simple methods — personalised emails, follow up phone call and exceptionally fast email replies they are rapidly gaining loyal brand evangelist like myself who are more than willing to spread the good word.

How can my business become more customer focused and less digitally automatic?

If you manage or own a website separate yourself from your competitors by returning the inquiry with a phone call with an agenda for making a face-to-face appointment, if geographically appropriate. Follow up your conversation with an email highlighting what you learnt and any action points. You can almost guarantee that the exact same inquiry was sent to at least three of your competitors who will no doubt reply via email. If nothing else ditch that automatic responder.

If your client is out of reach of a face-to-face conversation try using skype with video and audio. This will aid in creating a more personalised connection ultimately establishing the fundamentals of a relationship, which may be the difference between you winning the work and not.

Also offer alternatives to an email form — one that works well, if you have the resources, is offering a live chat option or clearly having your phone number highlighted as a call-to-action.

These may be obvious to some but believe me the little things count. Let’s not get caught up in trying to make everything as digitally automatic as possible… at the end of the day we are still dealing with people not robots.

Big thanks to Zen Desk for up holding good old customer service and communication.

Make Time to Take Time – Social Media Management Tips

Nick
0
13th May

Following on from one my earlier blog posts, I just wanted to cover some quick tips related to managing your social media marketing (SMM) efforts.

When it comes to managing social media efforts, trying your best to push content across several platforms can sometimes become overwhelming and very time consuming. Although each different platform provides you with unique ways to communicate your message and interact with separate audiences, there are some basic methods to managing these platforms to help integrate and reduce your SMM workload.

Find where you fit in

From the very get go, you should be playing in the right social networks. This means finding out where you fit in and where your audience is talking. This could be Twitter, Facebook, Youtube, Blogging or sometimes any of the smaller niche social networks. Most likely it will be a combination of social media platforms that will work best for you, which depends specifically where your audience is engaging.

Basic Housekeeping

Organise yourself so that you are well informed and can easily complete basic tasks. That is, making use of bookmarks, email filtering and perhaps a calendar to keep on top of basic housekeeping. Simple things like automating your blog updates onto your Facebook page or linking your Facebook page to your Twitter account, all means that you can reduce your SMM work load. Having a well thought out content strategy in another fundamental aspect of managing SMM which is often overlooked. Spend some time to plan a monthly, weekly and or daily schedule that outlines specifically how you will handle your SMM. The key here is to figure out what is realistic and don’t be afraid to get detailed either. Of course your approach to tackling social media efforts depends on a variety of factors including your business goals,  personal experience, customer preferences and the very nature of your business/industry environment to name a few. The aim here is to detangle all the mess of managing SMM and put in place guidelines that allow you to run your efforts like a well oiled machine delivering consistency and quality. If you can fine tune such a strategy then you can make your life so much easier when it comes to SMM.

Useful Tools

There are many useful tools and services available that can help you manage your social profiles, usually under the one umbrella, which are designed to save you time and effort. Here are a few worth looking into:

  • TweetDeck: This free social media client allows you to manage social media efforts on Twitter, Facebook, LinkedIn and Myspace from one easy to use interface that incorporates handy things like an inbuilt url shortener, topic search and comprehensive tweet log to name a few. The real power of TweetDeck though lies in its ability to organise everything you want to see into columns displaying default settings like @replies, DM’s and all friends or can be completely customised. Organise your followers and friends to your heart’s desire.
  • Future Tweets: This handy free application lets you schedule tweets to be published in the future. This is probably not something you would use all the time but it can be handy when you’re offline for extended periods of time like a holiday or long weekend getaway.
  • Atomkeep: This is another aggregation tool, like Tweetdeck, which allows you to consolidate accounts and manage your time more efficiently. This tool does cover a much broader spectrum of social media platforms however.
  • Nutshell Mail: This is a great site that updates you on multiple social media accounts– including Myspace, FaceBook and Twitter with one simple daily email, saving you the time and stress of handling multiple emails from different accounts. In a nutshell, awesome!
  • Website Grader: This is a collection of tools from Hubspot helping measure all inbound activities and marketing including blog, SEO, keywords, pages, links and of course social media.

So there you have it, a brief overrun of some time and effort saving tips when it comes to SMM. The intention of this article is not to define a comprehensive and ‘failsafe’ approach but instead offer a basic understanding of some of the tools and options available out there that will help build your own strategies. Hopefully you found this article helpful.

MoMoMay Happy Times

Charlie
1
11th May

Conduct had the pleasure of attending the MoMoMay event last night, held in Melbourne. We were delighted to see our  friends WSP and jTribe showcasing their latest work and offering an invaluable educational session focused on how to successfully manage mobile app development from start to finish.

We all agreed that the event delivered a great insight into  new media. WSP and jTribe conducted an excellent question and answer session that gave the audience an opportunity to engage on a very personal level on areas of particular interest.

We were very excited to attend this event and enjoyed seeing a mutual passion in this area.

Key elements that where highlighted and what we also recommend to potential clients.

  • Have a business plan and road map. Treat the application as a business, it has to make money, work out who your target market is and what are the short term and long term goals.
  • Create a set of wireframes and list of functions. This will help you nut out the application functionality and will potentially save you some money from having someone to do it for you.
  • Seek investment from the developer or a third party. If your finding it hard to raise the capital use the business plan and wireframes as leverage to get people excited about the idea and to get involved.
  • Seek government grant funding. You would be surprised how much funding there is for new media development. There are a range of prototype and innovation grants. Film Victoria is a great place to start.

Conduct were also recently engaged by Stuart Campbell, the creator of the online comic book Nawlz (Recent NEWTART Webby award winner 2010) to help apply for prototype funding with Film Vitoria.

If you feel you have a strong concept and idea feel free to contact us. The Hidden Park is a perfect example of Conduct helping a client build their idea and make it a successful commercial product available on the app store.

Conduct gets their hands on Apples newest toy: iPad

Charlie
0
15th April

iPad Coco HeadsI was fortunate to have my first demo of the iPad at this month’s Coco Heads gathering. Everything about the funky little device exceeded all of my expectations!

It had a great weight to it, the screen was amazingly clear, the GUI was beautiful and completely intuitive making me feel right at home and comfortable.

Apple have definitely leveraged off the great attributes of the iPhone. The iPad offers an amazingly simple UI maintaining a great balance between functionality and design.

I played around using keynote and explored how easy it was to use. I especially liked the pop up keyboard, it was extremely responsive and very easy to touch type like on a normal keyboard.

Overall Apple has demostrated superior foresight, leadership and creativity. This is yet another positive move foward for mobile computing – the commercial possibilities for this device are endless!

Does your website need a coat of paint?

Nick
0
12th April

Paint BucketOk so you or your business already has a website you say. You realised the enormous advantages the Internet offers long ago and have dedicated time, money and effort into having a website. The big question is though, is your website up to date? The Internet is an extremely fast moving environment with trends, technologies, capabilities, standards and user expectations continuously changing. Without ongoing management it doesn’t take very long and a website can fall out of date. In fact, some designers say that a website design has a shelf-life of no more than 24 months before elements can become outdated and this can actually be significantly shorter. An out of date website can do more harm than good. Potential customers and business partners can have a frustrating, poor or disappointing experience using an out of date website which can leave a negative perception of your overall business. Website redesign is an important aspect of website maintenance and is imperative to keeping your website up to date and maximising its performance.

At the end of the day, I believe that we can all agree that a website’s content is king. Having said that however, a websites design makes up many fundamental aspects, all of which boil down to user experience and it can therefore not be ignored. Some issues to consider when asking yourself if your website is up to date may include:

  • How does it compare to your competitors online efforts
  • Is your website compatible across all browsers and platforms, this includes mobile devices
  • Does your website utilise current social media, analytics and online marketing practices
  • Is your design aesthetically appealing, with a “fresh look” that meets current trends
  • Does your website meet current web standards and accessibility standards
  • Does your site use the latest web technologies
  • Can your site be easily self managed
  • Is your site designed to achieve maximum search engine optimisation (SEO)
  • Lastly, is your user-interface functional, easy to use and deliver a great user experience

Of course not every website and web application is the same and many factors, such as your business goals, play a part in how you manage your online efforts. In general however, if you found yourself unsure about one or more of the above issues then maybe a redesign is something you should consider for your website.

Being unsociable won’t make you friends and is bad for business too!

Nick
0
6th April

social media bandwagon

What is Social Media Marketing?

Being unsociable may have never got you very far at a party before but now this a recognised truth within the business environment too.

Whether your business already has an established online strategy or you have simply stumbled upon (pun intended) this article in search of the best way to start implementing a presence, if you haven’t considered social media marketing (SMM) please read on. So what exactly is SMM?  Plainly explained, it is the use of social networks, online communities, blogs, wikis or any other online media channel to market your business or website. Some common social media marketing tools you’re probably familiar with and already use include Facebook, Twitter, YouTube, Wikipedia, Google Buzz, Delicious, Digg and StumbleUpon, to name just a few. Done right, SMM is a cost-effective and powerful way to create and directly communicate with a loyal community, build brand awareness, engage customers, achieve market research, optimise search engine results, and compliment other marketing efforts to meet business goals.
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