Design innovation consulting

Make the move to strategic CX

Today’s organisations are better equipped to build long-lasting relationships than ever before. To differentiate your customer experience, design a CX strategy around your customers’ unmet needs. Explore how personalisation and accessibility will elevate the customer journey. Get in touch →

Design innovation workshop

What is ‘customer experience’ (CX) design?

User experience research and design (UX) concentrates on user interactions and their experience with a specific product or service. Customer experience design (CX) considers the relationship between your business and your customer: What do they want? How do they feel? What factors may impact their experience? It’s about improving the quality of every customer interaction at every step.

Create transformative and personalised experiences.

 Speak with us about your CX goals

What does the CX process look like?

  • First we break down the steps of your customers’ journey – for example, how do they find services? what actually happens when they contact you? what were they expecting?
  • Then we identify common frustrations, behaviours and preferences.
  • Applying research-based insights, we refine the experience for each audience segment. Sometimes this means introducing technology. Other times, it’s rethinking service workflows.
  • Finally, we tune, test and re-test concepts with customers. Incorporating customer feedback into the solution creates an engaging experience that is more likely to encourage advocacy and loyalty.

Customer experience in Australia

From web-based apps to native platforms, Conduct has delivered modern, connected and award-winning digital initiatives for some of Australia’s best-known organisations. Our entire team is Australia-based. For us, this promotes connection and efficiency. For our clients, it means reliable communication and timely service.

We service all of capital cities including:
Perth
Melbourne
Sydney
Brisbane
Gold Coast
Tasmania
Adelaide
Canberra

Industries we service include, but are not limited to;

Ecommerce & Retail
Healthcare
Real Estate
Fintech
Startups
Government
Aged Care and NDIS
Automotive
Financial Services & Insurance
Pharmaceutical Retail
Renewable Energy
Manufacturing
Transportation & Logistics
Telecommunications
Travel & Hospitality
Mining & Construction

Related case studies



Digital journey and user experience
ALS (Australian Laboratory Services) An intelligent field assistant to make environmental sampling easy
Cleanaway Delivering real-time insights and reporting for Australia's largest waste management network
safe steps Helping women and their children leave violent homes

Other design services All services

Idea, opportunity or problem to solve?

Contact us

Melbourne

3/29 Cromwell St,
Collingwood VIC 3066 hello@conducthq.com
1300 368 277

Sydney

55 Brisbane Street,
Surry Hills NSW 2010 hello@conducthq.com
1300 368 277