Digital Product Design

Here at Conduct we take inspiration from real people and consider every product touch-point as an opportunity to surprise, delight and deliver measurable benefits to users.


We are cultivating a design-driven approach to development which ensures we are delivering products that are both meaningful and useful to users.

Depending on your project needs and goals we formulate a multidisciplinary squad ensuring the chemistry is ripe for innovation.


Here at Conduct, we champion Human-Centred Design (HCD) principles to create products and services that make people’s lives better. For us, the discipline of HCD resonates because it focuses on the end user’s needs, so the process of planning, creating, and developing a product is seen through their eyes.

Lean User Research

We believe in using lean user research methods to get the most insight for our time and your money. This enables us to achieve continuous validation of our ideas and designs. There’s a big difference between asking users what they want, and understanding what they need.

Lean user research

Customer Experience

Our customer experience design is driven by our lean user research phase. We learn about your business and strive to understand your customers.

Service Design

We provide service design and customer experience across any combination of digital and physical touch points. Our discovery process drives customer experience mapping and service blueprints and we encourage co-creation activities and service walkthroughs to drive the solution.

Encouraging the hard conversations

Business Strategy

We believe that at the heart of strategy development and organisational improvement is design thinking. These principles are the best way to foster a culture that prioritises problem solving that can be applied to the way your products, services, and processes are improved.

Business strategy

Design Sprints

We use design sprints as a collaborative process for answering critical business questions through design, prototyping, and testing ideas with customers. Your business requirements are, of course, our priority. But without collaborating with end users and real customers, the product is more likely to fail.

Design sprints

User Experience

We get to know your customers deeply by understanding their needs, desires and tasks to the point where we know exactly what part of the process or interaction with your brand or service is causing them anxiety and or pain. We use this insight to craft products and services that truly resonate with your customers.

User experience

User Interface

Our creative services deliver visual and interactive user interfaces to bring the research to life. We design interfaces for an array of media including mobile and web applications, wearables, and hardware. This often involves leveraging the Atomic Design System made famous by Brad Frost.

User interface


Conduct delivers tangible innovation from our creative hubs in Melbourne and Sydney for some of Australia’s best brands and organisations.

VIC State Gov


More services


We craft elegant and meaningful experiences, define the strategy to execute them and optimise services to deliver them.


Digital is in our DNA but we remain technology agnostic. Our focus is the delivery of high-performance products.


We unlock innovation through collaborative design thinking and the application of creative problem solving.