In the ever-evolving landscape of software development, organisations face a perpetual challenge when it comes to creating custom solutions. While the need for tailored software is undeniable, building a unique platform from scratch can be a daunting endeavour, burdened with exorbitant costs and time constraints. Conversely, off-the-shelf Software-as-a-Service (SaaS) solutions may lack the flexibility and customisation required to stand out in today’s fiercely competitive market. Enter Salesforce Lightning Web Runtime (LWR), a groundbreaking framework that offers a compelling proposition for companies leveraging the power of Salesforce, providing them with the means to craft truly tailored solutions.

Open source, component-based development

Salesforce Lightning Web Runtime (LWR) is a framework that helps developers create web applications on the Salesforce platform. It allows tech teams to build user-friendly applications, reuse components, connect with Salesforce’s features and use open-source technologies. In the realm of software development, reusability and efficiency are paramount. Salesforce Lightning Web Runtime embraces the paradigm of component-based development. Through modular web components, we can create self-contained units of functionality that can be reused across different applications. This not only accelerates development cycles but also fosters collaboration and code sharing – reducing redundant efforts.

At Conduct, we take pride in being one of the first agencies in the world to design and build a completely customised solution using Salesforce’s Lightning Web Runtime. We developed a customer portal for a major Australian NDIS service provider, and the pilot platform is now being rolled out nationwide. LWR allowed us to leverage our Human-Centred Design (HCD) framework, thoroughly understand the problem at hand, and design a solution that perfectly aligned with our clients’ needs. The robust and adaptable Salesforce cloud platform provided a solid foundation for our work.

Conduct’s work is the best looking & feeling web implementation built using Lighting Web Runtime to date Salesforce

So, how could we make this work for you?
The key is to prioritise designing the right solution from the beginning. Instead of being driven solely by technology, businesses and brands should focus on solving problems, exploring opportunities, and implementing effective strategies. Challenges could involve improving staff productivity, enhancing customer experiences, or streamlining internal processes. By adopting a Human-Centred Design (HCD) approach, we ensure end-users are at the core of the design process. We use lean prototypes to visualise the solution and gather feedback from end-users, enabling us to iterate rapidly and create a highly desirable end product.

Once the design phase is complete, we move on to configuring the solution. This typically involves leveraging the Salesforce CRM platform to store and manage the data that powers the new solution. Whether you already have a Salesforce CRM solution in place or need assistance in setting it up, our team can guide you through the process. We consider the configuration of platform solutions as an extension of the design process, striking a balance between streamlining processes and meeting specific business requirements.

A diagram showing a Web Portal connected to an Experience Cloud Site, Lightning Web Runtime, Custom Lightning Web Components, Apex for DB I/O, Salesforce Identity Management for authentication, and a Mobile Application built with Custom React Native using JSForce for interaction over the Force API.
By involving users early on and consistently throughout the design process, we’re fostering a sense of ownership and co-creation, which cultivates a strong bond between the product and its future users. James Cook Head of Design at Conduct

With the Salesforce CRM in place, we then implement the desired experience using Salesforce Experience Cloud and Lightning Web Runtime. The visual prototypes from the design phase serve as the foundation for the technological response. This combination empowers us to create engaging and interactive experiences for end-users.

Seamless integration with Salesforce

One of the advantages of working with Salesforce Lightning Web Runtime is the power and extensibility of the Salesforce platform. By working with Salesforce Experience Cloud, you can build new experiences without significant investment in backend systems. This approach allows you to address immediate challenges while maintaining the freedom to learn, iterate, and adapt to future needs at a rapid pace. LWR seamlessly integrates with Salesforce’s suite of features and services. With LWR, we can easily access Salesforce data, leverage APIs, and incorporate advanced security and scalability features. The result is a harmonious union between bespoke web applications and the Salesforce ecosystem.

Salesforce Lightning Web Runtime is an intriguing option for organisations seeking bespoke software development solutions. By embracing a problem-first approach and employing HCD principles, you can harness the Salesforce platform to create a highly tailored experience and achieve strategic goals.

Explore Salesforce Lightning Web Runtime (LWR) for tailored web apps.

Contact us today for a consultation.
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Simon Krambousanos

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