Government

We bring extensive local, state and federal government experience to drive long term outcomes that support community and organisational resilience.

Prioritising innovation, revamping systems, and adapting to changing needs

We’ve been trusted partners of government and public sector clients for over 15 years. We specialise in upgrading both technical infrastructure and user experience to improve service delivery. Our team excels at navigating policy, community, and operational challenges to co-deliver impactful solutions from digital strategies through to custom software platforms – all guided by user needs.

Austrade: Defining a web ecosystem to serve a complex and diverse audience mix

Austrade services everyone from the livestock industry to boutique winemakers as well as students looking to study in Australia, fund managers and even international buyers looking to invest in Australian goods and services. Because their audiences are so varied, there were multiple sources of valuable information available across multiple sites, often with overlapping content. To address this, we collaborated to strategise a web ecosystem, and design navigational pathways that would both increase awareness of Austrade’s extensive services and guide users to the most relevant content for their specific needs.

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Government partnerships

Simplifying access to public health services

Our work with the DHHS supports the delivery of adaptive digital government services. Conduct’s human-centred ethos aligns closely with the Department’s commitment to make transacting with government easy for Victorians.

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Reshaping legacy problems with modern technology

Housing Vic Digital

The new, digitally-enabled Housing Vic relieves inefficiencies from an experience which, until now, revolved around the send/receipt of physical mail. Conduct worked closely with housing services to remove the pain-points associated with searching for information and waiting for responses; steps often giving rise to feelings of powerlessness in tenants.