GovCMS Developer & Government Digital Services

Australian government design and software development partner since 2008 — working with Austrade, Victoria Police, NDIS, the Victorian Electoral Commission and the National Reconstruction Fund Corporation. Conduct is on the GovCMS panel.

Government design partner on the GovCMS panel

Conduct has been a trusted partner of Australian government and public sector clients for over 15 years, working with federal, state and local departments including Austrade, the NDIS Quality & Safeguards Commission, Victoria Police and the Victorian Electoral Commission. Our team specialises in upgrading both technical infrastructure and user experience u2014 navigating policy, community and operational challenges to co-deliver impactful solutions guided by user needs and the Digital Service Standard.

Conduct is on the GovCMS panel. We delivered the Austrade GovCMS web ecosystem and currently support the National Reconstruction Fund Corporation on Drupal with an ongoing design and development retainer.

Charlie Pohl

Managing Director

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Austrade: GovCMS web ecosystem for Australia’s exporters and investors

Austrade engaged Conduct to redesign the information architecture for a complex GovCMS/Drupal web ecosystem serving Australian exporters, international buyers, investors, students and other audiences. The work involved 20+ internal stakeholder interviews, 13 contextual interviews with Australian businesses, a 25-participant card sort, three rounds of navigation tree testing, and 350+ website survey responses. We put forward an IA that de-emphasised global navigation in favour of clearly-delineated audience subsites, and equipped Austrade with detailed guides, content flows and wireframes to make changes incrementally.

Read the Austrade case study

Government partnerships

Victoria Police: redesigning online crime reporting for 65,000 monthly requests

Victoria Police engaged Conduct to redesign their online reporting forms for non-urgent incidents. With only 20% of requests received digitally and 40% of those requiring follow-up for missing information, they needed intuitive digital channels that would capture complete data the first time and reduce costly form abandonment. Our redesign focused on user-friendly forms that improve data quality at source — supporting Victoria Police’s broader digital uptake goals and serving more than 6 million Victorians.

Read the Victoria Police case study

Victoria Police online crime reporting redesign — government UX design by Conduct

Reshaping legacy problems with modern technology

Victorian Electoral Commission: Voters Voice — accessible voting for 280,000+ Victorians

The Victorian Electoral Commission’s vision is that all Victorians actively participate in their democracy. Working in partnership with Scope, the VEC commissioned Conduct to address voting challenges for an estimated 280,000 to 300,000 Victorians with communication difficulties. We designed a native iPad app — Voters Voice — that lets users communicate their name, residence and voting record via a touchscreen keyboard, with instructions delivered in both Auslan and simplified English. The app brought accessible democratic participation to people who had previously been excluded from the ballot.

Read the VEC case study