Agility, flexibility and research
This year-long project began with research. We learned the refuges’ perspective, internal practices and processes through interviews and collaborative workshops. Over several sprints, designs were tested and refined with feedback from different users groups. Digital surveys captured browser versions and operating systems to understand the technical mix. We combined the quantitative (time taken processing requests to find appropriate shelters) and the qualitative (the experience of women being connected by the system) into a recommendation report for consideration by the department and key stakeholders.