Conduct lends expertise in design thinking, strategic customer experience design
and front-end software engineering. We supplement DHHS’ project team skills through co-location. This supportive method of team augmentation
encourages knowledge transfer and two-way capability building.
Over several projects, Conduct established a foundational design library. The library promotes consistent and familiar experiences by repeating similar patterns (think menus, navigation and buttons) across different services. We undertook an accessibility assessment to ensure the design library meets WCAG 2.0 AA
in compliance with Government accessibility standards. Built together, this living toolkit allows the DHHS to maintain uniform interfaces across all digital touch points. It’s a shared resource of design components inviting continuous improvement and collaboration.