Self-service customer portals reduce costs

Whether you service B2B, B2C or P2P audiences, client web portals make communication and secure information sharing between you and your users easy. They’re a great central point for customers to interact with your organisation and communicate in real time. Conduct’s co-designed custom engagement platforms have helped solve challenges like: service delays, interruptions in the sales funnel and migrating from paper-to-digital.

Cleanaview project: Helps councils better manage service requests swiftly with clean, accurate data.

Read Cleanaway case study

Advantages of helping users to help themselves

Simple self-help features could include answering FAQs via a knowledge base, password resets, profile updates, requests for reports and account history.

 

Accessible
Most people favour self-service problem resolution over calling customer support teams if given the option. Custom web portal apps allow users to access information and complete tasks in their own time.

 

Convenient
Customer service teams have more time to focus on complex support requirements. Repetitive tasks like sending reports, scheduling and reminders can be automated – freeing resources of administrative burdens.

 

Secure
Every user can enjoy a personalised experience attached to their individual profile. Conduct’s technical team are experts at modernising and optimising the performance of legacy technologies to meet privacy and security standards. We create secure business environments that sit seamlessly within wider integrated ecosystems.

Customer portal - User benefits:
Real-time communication and 24/7 support
Intelligent automation of complex processes
Streamlined workflows and communication
Quicker problem resolution
Web portal - Business benefits:
Reduction in customer support overheads
Permission-based access for different user types
Efficient peer-to-peer information sharing
Reliable, dedicated and branded service solution

Make it easier for people to accomplish goals.

Get in touch about customer portal development

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