Salesforce App Development Melbourne

Trusted by established organisations across Australia

Government, health, energy, education, finance and enterprise.

Award-winning design

Seven Australian Good Design Awards, with further recognition at the Melbourne and Sydney Design Awards and a Victorian iAward win in 2026.

iAwards 2026 Victorian Winner badge, Not-for-Profit and Community category

Conduct software developer coding at dual monitor workstation

When Salesforce native screens are not enough

Salesforce runs your data, and its out-of-the-box experience takes you part of the way. The native mobile app is generic. Experience Cloud gives you a portal, but not always the one your customers or members need. Service Cloud handles cases well for agents, less so for the people lodging them.

When you reach that ceiling, you do not replace Salesforce. Salesforce app development is building the experience your people need on top of the platform you already run: researched, designed and built around real tasks, with Salesforce staying your system of record.

Three things we build on Salesforce

Custom mobile apps.Custom iOS and Android apps that read and write your Salesforce data through its API, for people working away from a desk: field teams, support workers, inspectors, anyone who needs the platform in their pocket rather than on a laptop.
Portals on Experience Cloud.Authenticated customer, member or partner portals built on Salesforce Experience Cloud, on top of the data already in your Salesforce, designed around what your audience has to do there.
Case and service experiences.Custom case-management, complaints and field-service flows on Service Cloud, designed for the people lodging and tracking a case as well as the agents managing it.

React on Salesforce: the new Multi‑Framework

In April 2026 Salesforce introduced Multi-Framework: a runtime that lets teams build native Salesforce apps in React. It runs alongside Lightning Web Components rather than replacing them, with Salesforce still providing the data and permissions underneath. It is in open beta now, with general availability on the Salesforce roadmap.

This changes who can shape the Salesforce experience. Until now, the screens your customers and staff used were built in Salesforce’s own component model, and matching them to the rest of your digital estate took real effort. With React running natively on the platform, the same design system, component library and front-end team that build your product can build your Salesforce experience too.

React is where Conduct’s front-end work already lives, from Yooralla’s React Native field app to the portals and web applications we ship every year, and we have designed and built on Salesforce alongside them. We are across Multi-Framework now and ready to design, prototype and build with it as it moves to general availability. If you want your Salesforce screens to match the quality of the rest of your product, this is the moment to plan for it.

Conduct team collaborating in the Melbourne studio on social impact digital products

How we work

We are a design-led team. Every build starts with research, information architecture and testing with real users, then a custom interface, then the engineering that connects it cleanly to Salesforce through its API. The platform stays your system of record. The experience on top is the part we design and build, and it is where these projects are won or lost.

We work alongside your existing Salesforce partner or admin team, not around them. They own the platform, its data model and its configuration. We bring the research, UX, UI and custom build that sits on top, and it is often the Salesforce partner who brings us in, for exactly the design and custom-development work that complements their platform expertise.

Where a build calls for it, we work across the Salesforce Industries and OmniStudio toolset (OmniScript, FlexCards, DataRaptor) and extend it with custom code where the low-code tools stop short. The right mix depends on the experience, not on a preference for one tool.

How Yooralla extended the Salesforce they already run

For the disability services provider Yooralla, our work spans two of these. We built a customer portal on Salesforce Experience Cloud, and Customer Stories, a mobile app built in React Native for support workers in the field. A worker can capture a moment, a photo and a short sentence, and tag it to a client goal in seconds. The app connects to Yooralla’s Salesforce platform over the Force API, so a story captured on a phone reaches the same client record the rest of the organisation works from, with no second system to reconcile.

More than 4,000 progress stories were created in the first month, each landing against the goal it belonged to, ready to support the next NDIS funding review.

Conduct’s work is the best looking and feeling web implementation built using Lightning Web Runtime to date. Senior Salesforce representative

Conduct design studio meeting room with team collaborating

Design-led, Australian, in-house since 2008

Conduct is an Australian design and engineering team, in-house since 2008, and a 7x Good Design Award winner. We are not a Salesforce implementation partner, and that is the point: we are the research, UX, UI and custom-development capability that sits on top of Salesforce, the part a platform partner is not always set up to do. We bring accessibility (WCAG 2.2 AA) and a properly designed custom build to work that is often treated as configuration.

Frequently asked questions

Can you build a native mobile app on our existing Salesforce?+−

Yes. We build native iOS and Android apps that read and write your Salesforce data through its API, so the app your team uses in the field works from the same records as everything else. There is no second system to keep in sync, and no need to replace Salesforce to get a well-designed app on top of it.

Are you a Salesforce partner?+−

No, and it is worth being clear about why. We are a design and custom-development team that builds on top of Salesforce. Salesforce partners own the platform, the configuration and the admin. We bring the research, UX, UI and custom build, the work a platform partner is not always set up to do. We are often brought in by the partner themselves for exactly that.

Do you work alongside our existing Salesforce partner or admin team?+−

Yes, and it is the usual arrangement. Your Salesforce partner or in-house admins keep owning the platform, its data model and its configuration. We design and build the custom app, portal or case experience that sits on top, and integrate it through the Salesforce API. The two roles complement each other rather than overlap.

Experience Cloud or a custom portal: which do we need?+−

It depends on what the portal has to do. Experience Cloud is a fast way to stand up an authenticated portal on your existing Salesforce data, and for many customer or member portals it is the right call. Where the experience needs to go further than Experience Cloud comfortably allows, we build a custom front end on top of the same Salesforce data. We help you make that call rather than defaulting to one.

Will it use the Salesforce data we already hold?+−

Yes. These builds sit on top of your existing Salesforce as the system of record, integrated through its API. We are extending what you already run, not migrating you off it.

What does a Salesforce app or portal build cost?+−

It depends on the number of user types, the depth of the Salesforce integration and the design scope. A focused build starts from around A$60,000; a substantial enterprise app with deep integration, a native mobile app writing back to Salesforce for example, runs from around A$150,000 to A$250,000 or more. We scope it properly up front so the number is real before you commit.

Can you build our Salesforce screens in React instead of Lightning Web Components?+−

Yes. Salesforce Multi-Framework, announced in April 2026 and currently in open beta, lets React apps run natively on the platform alongside Lightning Web Components, working from the same Salesforce data and its permissions. Conduct builds in React across web and mobile, so your Salesforce experience can use the same design system as the rest of your product. For work that needs to be in production today we build on Lightning Web Components and Experience Cloud, and we design so a later move to React is straightforward.

Tell us about the experience you need to build on your Salesforce. Melbourne primary, Australia-wide delivery.

Talk to us

Salesforce, Experience Cloud, Service Cloud and Force.com are trademarks of Salesforce, Inc. Conduct is an independent agency and is not affiliated with, or endorsed by, Salesforce.

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Level 3/88 Jolimont St,
East Melbourne VIC 3002 hello@conducthq.com
1300 368 277

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