User testing

User testing: a primer

A truly user-centred product involves users throughout the design process. User testing helps us to understand how users accomplish goals, to analyse and question behaviour and to validate solutions continuously. Where analytics platforms tell us if and where a problem exists, user testing helps us identify why.

"What people say, what people do, and what they say they do are entirely different things." Margaret Mead, Cultural Anthropologist
User-centric testing

Successful digital products are user-centric

We employ research techniques to benchmark product performance and determine areas of satisfaction or frustration. From the user testing process, we discover what features are important to users and where designs can be improved and adapted. Speaking with users  helps our product teams to identify and remedy design issues. Conduct’s UXers design around genuine user needs by introducing user research early. User testing is a valuable component of our design sprints. Key benefits include: understanding user expectations and how users complete tasks in real time.

Lean user research

Lean user research

At Conduct, our motto is ‘just enough research’. We test enough to shape a product that meet users needs, but not so much that we get lost in discussion about interpretation. It’s about gaining maximum insight for minimum effort.

Deep dive into your audience’s behaviour and uncover opportunities to enhance the user experience.

 Start a conversation about user research

User testing & research in Australia

From web-based apps to native platforms, Conduct has delivered modern, connected and award-winning digital initiatives for some of Australia’s best-known organisations. Our entire team is Australia-based. For us, this promotes connection and efficiency. For our clients, it means reliable communication and timely service.

We service all of capital cities including:
Perth
Melbourne
Sydney
Brisbane
Gold Coast
Tasmania
Adelaide
Canberra

Industries we service include, but are not limited to;

Ecommerce & Retail
Healthcare
Real Estate
Fintech
Startups
Government
Aged Care and NDIS
Automotive
Financial Services & Insurance
Pharmaceutical Retail
Renewable Energy
Manufacturing
Transportation & Logistics
Telecommunications
Travel & Hospitality
Mining & Construction

Related case studies



Medibank Developing internal innovation capabilities
The Royal Children’s Hospital Managing children’s anxiety before medical imaging procedures
Digital journey and user experience
ALS (Australian Laboratory Services) An intelligent field assistant to make environmental sampling easy

Other design services All services

Idea, opportunity or problem to solve?

Contact us

Melbourne

3/29 Cromwell St,
Collingwood VIC 3066 hello@conducthq.com
1300 368 277

Sydney

55 Brisbane Street,
Surry Hills NSW 2010 hello@conducthq.com
1300 368 277