UX/UI & User Testing Agency Melbourne · Since 2008

Q: What does a typical UX engagement look like?

Most engagements begin with a discovery phase: user research, stakeholder interviews and analysis of existing analytics or patterns. From there we move into prototyping, with something testable in front of real users inside the first 2 to 4 weeks. A Conduct team typically includes a UX lead, a UI designer, a researcher and a delivery lead, working alongside your in-house team rather than around it. You finish with a documented design system, research artefacts and the prototype work needed to inform engineering.

Q: Do you work with large businesses launching new digital products?

Yes, this is one of the patterns Conduct works in most. We partner with large businesses launching new digital products: a customer self-service portal, a SaaS offering for an existing channel, a digital-first sub-brand, a partner or member platform. The 4-week prototype loop fits this brief: a working UI in front of your real customers inside a month, surfacing the assumptions worth keeping versus the ones worth killing before engineering starts. Cleanaway's self-service portal (now operating across 23 councils) is a worked example, replacing 48-hour service SLAs with first-contact resolution. Conduct works best when there's already a customer base, revenue and an operational team to build from.

Two Conduct UX designers reviewing journey maps and sticky notes during a user research workshop in Melbourne

UX & UI design for products people actually use

A working product isn’t enough. Customers, citizens and clinicians decide in seconds whether your tool earns their attention — and most don’t get a second chance.

Conduct is a Melbourne UX agency built around that reality. We start with the people who’ll use what we ship: how they think, what slows them down, where current tools fail them. We test early prototypes with real users, iterate on real feedback, and translate what we learn into interfaces that hold up under daily use. Police officers, NDIS regulators, hospital clinicians, contact-centre operators, field engineers, council operations teams — Conduct has shipped UX and UI for the NDIS Quality & Safeguards Commission, Cleanaway, DHHS, Medibank and others.

Now users can access data in real-time and self-service in one space, which is massive and we've had great feedback. Wes Fischer Cleanaway

Conduct designers sketching wireframes on a whiteboard during a UX prototyping session

Test the idea before you build it

What sets Conduct apart is our determination to put a working prototype in front of real users as early as a project allows. When we worked with Cleanaway on their self-service customer portal, the first usable prototype was in customer hands inside four weeks. That portal now operates across 23 councils nationally, turning a 48-hour service-request SLA into first-contact resolution. That’s how we move from “we think” to “we know” — and how we save clients from building features nobody wanted.

Research, Design and Validation is our take on the design thinking framework. It’s always iterative, always shaped by real client and user input, and you leave with a library of UX/UI design assets you can keep building from.

Conduct team collaborating in the Melbourne studio on social impact digital products

What a UX & UI design agency does — and why it matters for your project

The role a UX & UI design partner plays varies. Conduct’s UX/UI consultants typically work on:

Bespoke UX and user interface design for new and existing digital products
Testing product concepts with real customers before code gets written
User testing for live products — finding the friction your analytics can’t see
Helping in-house teams adopt user-centric design and research processes, aligned with patterns like the Australian Government Digital Experience Platform
Prototype design, usability testing and accessibility review
Service design and journey mapping where the product needs to fit into a broader experience

Whether you need a full team or a senior consultant to back up your in-house designer, we work the way the project needs. After working with our designers, you’ll have a documented design system and user-research backlog you can keep building from.

Selected outcomes from our UX & UI work

45%

reduction in patient anxiety during medical imaging at The Royal Children’s Hospital, through the Okee app designed by Conduct.

Australian councils now using the Cleanaway self-service portal — a new digital product line for an established business, turning 48-hour service SLAs into first-contact resolution.

6 min

average reduction in preparation time per patient using the Okee app at RCH — quieter children, calmer parents, shorter procedures.

Talk to a Melbourne or Sydney UX designer about your project.

Get in touch

UX & UI Design across Australia

From web-based apps to native platforms, Conduct has delivered digital products for some of Australia’s best-known organisations — including iAwards-recognised work for Cleanaway, The Royal Children’s Hospital and ALS. Our entire team is Australia-based — that means reliable communication, no overseas handoffs, and the same designer from kick-off to launch.

We service capital cities across Australia, including:

Sydney Melbourne Brisbane Perth Adelaide Gold Coast Canberra Hobart

Industries we service include, but are not limited to:

Health Government

Energy & Infrastructure Education

Social Impact Sports & Entertainment

Frequently asked questions about UX & UI design in Melbourne

What is a UX design agency?+−

A UX design agency is a specialist team that researches how people use digital products, designs the interfaces they interact with, and tests prototypes with real users before development begins. The goal is software that genuinely works for the people who use it. Conduct has worked as a UX design agency for the NDIS Quality & Safeguards Commission, Cleanaway, DHHS and Medibank.

How much does UX design cost in Melbourne?+−

A focused UX engagement covering user research, prototyping and a high-fidelity design system typically ranges from AUD $40,000 to $150,000 depending on product scope and complexity. Enterprise programs that include service design, accessibility audit and multi-platform UI design can exceed $250,000. Detailed cost ranges across project types are in our guide to software development costs in Australia.

What does a typical UX engagement look like?+−

Most engagements begin with a discovery phase — user research, stakeholder interviews and analysis of existing analytics or patterns. From there we move into prototyping, with something testable in front of real users inside the first 2–4 weeks. A Conduct team typically includes a UX lead, a UI designer, a researcher and a delivery lead, working alongside your in-house team rather than around it. You finish with a documented design system, research artefacts and the prototype work needed to inform engineering.

Do you work with large businesses launching new digital products?+−

Yes — this is one of the patterns Conduct works in most. We partner with large businesses launching new digital products: a customer self-service portal, a SaaS offering for an existing channel, a digital-first sub-brand, a partner or member platform. The 4-week prototype loop fits this brief — a working UI in front of your real customers inside a month, surfacing the assumptions worth keeping vs. the ones worth killing before engineering starts. Cleanaway’s self-service portal — now operating across 23 councils — is a worked example, replacing 48-hour service SLAs with first-contact resolution. Conduct works best when there’s already a customer base, revenue and an operational team to build from.

Do you work with government agencies?+−

Yes. Conduct is on the GovCMS panel and has delivered UX and UI work for the NDIS Quality & Safeguards Commission, the Department of Health & Human Services, the Victorian Electoral Commission, Sustainability Victoria, the National Reconstruction Fund Corporation and Austrade. We work to the Australian Government Digital Experience Platform standards and have current experience with state and federal procurement panels.

How does accessibility factor into your UX work?+−

Accessibility is built into our process, not bolted on at the end. We design to WCAG 2.2 AA as the baseline and to higher standards on government and clinical work. Conduct runs dedicated accessibility audits and inclusive user testing — recent examples include the NDIS Quality & Safeguards Commission research with people with a disability, and the Victorian Electoral Commission’s accessible election app. The Royal Children’s Hospital Okee app was designed alongside paediatric clinicians.

What is the difference between UX and UI design?+−

UX (user experience) design is the research, structure and behaviour of a product — how a user moves through it and what it helps them achieve. UI (user interface) design is the visual and interaction layer — typography, colour, layout, motion, components. The two disciplines overlap and at Conduct they are delivered by the same team to avoid handoff loss between research, design and engineering.