Managing work strategically based on location and resource needs
Our goal was to create a unified system that would:
– manage and standardise contracts
– make planning, scheduling and resource allocation easier
– create greater visibility of job progress
– help improve productivity for all business units and reduce downtime.
The project started with unravelling user needs. We learned about Operations Managers adopting workarounds to try to understand the location of work and resource requirements. Organising crews and planning work was time consuming, difficult to manage and often involved printing and marking up maps. Managing work more strategically was the biggest opportunity for the new system. From here, we prioritised easy access to information that helps get the job done. Design implications included: filtering and map-based interfaces to visualise the location of work, summary dashboards and standardised reporting.