Design the right solution first
Businesses and brands aren’t looking to implement platforms. They’re trying to solve problems, pursue opportunities and implement strategy.
These could be staff, process or customer experience problems, or innovative opportunities to deliver new, engaging customer experiences. Or all of the above.
We use our proven HCD framework to deliver experiences that end-users love, by putting them at the centre of the design process. It’s a problem-first approach, rather than a technology first approach.
We use lean prototyping methods to arrive at a visualisation of the solution to rapidly test and iterate with end users – ensuring a highly desirable end product.
Configure the solution
You’ll need the Salesforce CRM in place to store and drive the data that powers your new solution.
You may already have a Salesforce CRM cloud solution, or know that you need a CRM but don’t know how you’d configure it. Either way, we can help.
We treat the configuration of platform solutions as an extension of the design process – by understanding the balance between process optimisation and hard business requirements.
Build it in Experience Cloud and LWR
Once you’re equipped with the Salesforce CRM, we then implement the desired experience as explored during the design phase. We implement this utilising Experience Cloud and Lightning Web Runtime.
Our resultant visual prototype forms the basis of the technology response.
